Shipping

United Kingdom Shipping

£4 for standard delivery on all orders. Usually delivered in 2-3 working days from dispatch.


International shipping

International delivery cost calculated at checkout

Overseas 5-14 business days

Delays can occur at any time.

Customs Duties & Taxes

We are not responsible for paying any customs or tax duties that you may incur once it arrives into your country, this is the responsibility of the customer to pay. If there is any damage to your order please contact the shipment carrier to file a claim.

Notes:

There are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

A 'working day' includes Monday to Friday, and does not include Saturday, Sunday or Bank Holidays. Orders placed on a weekend or bank holiday day will be collected by our shipping agents on the next working day; the delivery times shown in the table above will then commence from the day of our shipping agents' collection.

Different countries have different customs charges and, depending on the value of your order, there may or may not be custom charges or import duties. Unfortunately, these charges are out of He Official hands, and are the responsibility of the person receiving the parcel. If in doubt, please get in touch with your local customs office before placing your order. 

We will not be responsible for wrong address - e.g. if the post code doest not match the address. 
Please double check the shipping address before placing an order. 


Returns Policy

  • Items must be unworn, new and with the original tags still on the items.

  • Items must be returned within 14 days of delivery for a refund ( postage fee excluded)

  • The return postage will not paid on our behalf - The customer is responsible for any return shipping costs and we are not responsible for any lost or stolen merchandise incurred upon return shipping. Please make sure to use a tracked service and keep a hold of your receipt, just incase there are any problems along the way.

  • However, We'll pay the return shipping costs(standard fee of 3.95GBP for UK) if the return is a result of our error (you received an incorrect or defective item, etc.). We will send you an email with the return address which you will just have to send via post office. Additionally, we do not accept any refunds for accessories.

 


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please contact us if you have any other queries - tierrascrunchies@gmail.com
We also kindly suggest checking 'Junk Mail' when an email hasn't arrived from us. We will aim to reply back within 1-2 working days!